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Design Set-up Process Service Level Agreement (SLA)

Overview:

EventEye offers an included standard design service to help ensure that your platform looks great and is visually continuous with the theme of your event or brand.

The EventEye platform allows you to choose from one of our user-friendly, tried, and tested homepage designs. Simply follow the below steps, provide us with the required assets, and we will apply the initial branding and completed homepage to your platform within five (5) working days.

If you require something other than the available page builder templates, you have the option to create a custom design yourself and provide EventEye with the vector assets to implement. If you have an idea of what you want the homepage to be but do not have a designer, our design team can also help with this. This custom design is an additional service, so please get in touch with your Account Manager to discuss options and associated pricing.

Please note: EventEye offers a limited design service to take your assets and apply these to the platform. EventEye are not a design agency, and assets will be applied as received. Once your design is in place, you can review and request one (1) round of changes within the design service included. Additional rounds of changes will be charged at our standard hourly fee, provided you are able to communicate all changes at the same time.

1. Homepage

Most platforms look best with a homepage to welcome visitors, highlight the platform features, and showcase the brand. 

Once you have chosen the template, please supply the relevant images for the template. The asset guide is here: Sizing Guide.pdf

These can include: 

•  This has no set dimensions because all logos are different shapes, but we recommend that it's at least 600px in width and is supplied as a transparent .png file that will be visible over the page's background.

• If you are unsure about this, please provide us with a vector file of the logo (.ai .svg .eps), and we will do the rest. 

Homepage Background

•  If you would like your homepage to have a background that is different from the rest of your platform, please supply a background image at 1920 x 1080 px (.png .jpg). We recommend that this is a file size of under 1MB.

• We recommend that your background image doesn't contain any text, logos, or elements that need to be shown in full. As this is a background image, other elements will sit in front of it, and it will be cropped at different screen sizes. We also suggest using a background that will sit nicely behind your homepage logo and text. Often a busy background can make the homepage text illegible. 

• If you are unsure about this, please provide us with the image at the highest resolution you have, and we will size it and adjust it for you.

• If you would like this to just be a solid color or gradient, we can also do this for you. Please send us the Hex code or RGB color in this instance.

Widget Images 

•  If your template has widgets that use images, please supply these. The recommended sizes for widget images are different for each template, and you can find these recommendations in the page builder module by opening the page editor. We recommend that this is a file size of under 1MB.

• We recommend that your background image doesn't contain any text, logos, or elements which need to be shown in full. As this is a background image for the widget, other elements will sit in front of it, and it will be cropped at different screen sizes.

• If you are unsure about this, please provide us with the image at the highest resolution you have, and we will size it.

Video

• If your chosen homepage template includes a video, please upload this to your app's video library under Libraries > Videos. 

2. Platform Branding

We also theme the rest of the platform to ensure every page is visually continuous with your homepage and event.

Visual/Brand Guidelines

• Please send us a copy of your brand guidelines for the theme your platform would match. Sometimes these are not the company guidelines but may be specific to the event. 

• These should contain guidance on Logos, Colours, fonts, and general visual style. 

• If brand guidelines are not available, you can share the event/company website, and we will use that as a source for designing the platform. 

Platform Background

•  This appears behind all pages of your platform. This can be a solid color, image, or gradient.

•  If you would like to use an image, please supply a background image at 1920 x 1080 px (.png .jpg). We recommend that this is a file size of under 1MB 

• We recommend that your background image doesn't contain any text, logos, or elements which need to be shown in full. As this is a background image, other elements will sit in front of it, and it will be cropped at different screen sizes. 

• If you are unsure about this, please provide us with the image at the highest resolution you have, and we will size it and adjust it for you.

• If you would like this to just be a solid color or gradient, we can also do this for you. Please send us the Hex code or RGB color in this instance.

Font Files

•  If the fonts you wish to use are available on Google Fonts, Adobe Fonts, or is a Websafe font. We can use them without any additional files. 

• If your font is not on any of the above, and you own a license for it, we can add it to the platform. Please supply your font files as either .ttf, .otf, .woff, or .woff2 files. Please supply files for each weight and style you would like to use. Multiple font families can be added. 

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