Self Build Service Level Agreement

Service Level Agreement

Self-Build

• You will be allocated a named support agent for the full life cycle of the event.
• App design service to include implementation of brand guidelines.
• Supply of two (2) hours of phone/ online Content Management System (CMS) training.
• Acknowledge emails within one (1) business day.

Client will

• Provide brand guidelines where applicable.
• Provide design assets.
• Upload all app content via the CMS.
• Make all edits/ updates via the CMS.
• Proof and approve all content and app setup before launch.

Please note

• EventEye will complete two (2) app health checks during the app build service.
• Brand assets should be provided in a vector format or as high-resolution bitmaps where possible.
• Support requests should be condensed into one email.
• Native apps require three (3) weeks for the submission process.
• Support is included free of charge.
• Consultancy services are charged at the standard hourly rate, billed in 15 minute increments.