Device Compatibility and Browser Requirements
Below is a device compatibility chart for the platform.
|
State
|
Meaning
|
|---|---|
|
NOT SUPPORTED |
The platform may work, but we do not actively focus on supporting this device or operating system. The app may suffer from glitches, poor performance, or not run altogether.
Often these are devices that have reached their vendor EOL (End of Life). We highly suggest upgrading as these devices are often prone to security exploits.
|
|
SUPPORTED |
We actively attempt to keep the platform running smoothly on these devices. You are always welcome to report any issues to a member of support, and we will do our best to resolve these problems.
|
Apple devices & iOS
|
Device
|
Support
|
Notes
|
|---|---|---|
|
iPhone 5 and below |
NOT SUPPORTED |
|
|
iPhone 6, 7, 8, X, 11, 12 & 13 running iOS 12+ |
SUPPORTED |
Devices with notches will be accounted for correctly. |
|
iPad running iOS 11 and below |
NOT SUPPORTED |
|
|
iPad running iOS 12+ |
SUPPORTED |
|
Android devices
|
Device
|
Support
|
Notes
|
|---|---|---|
|
ALL |
(Please click here or open the attachment to view the extensive list of supported devices) |
Android devices without Adobe PDF Reader or Chrome will not be able to open PDF Files. |
|
Android version 4 and below |
NOT SUPPORTED |
|
|
Android version 5 and above |
SUPPORTED |
We recommend Android 7 and above. Versions 5 and 6 will run noticeably slower due to falling back to a legacy web view technology. |
Windows Phone
We are no longer supporting any Windows phones and won't in the future.
Web
|
Device
|
Support
|
Notes
|
|---|---|---|
|
Google Chrome (All Chromium based browsers) |
SUPPORTED |
|
|
Firefox 5 and above |
SUPPORTED |
|
|
Safari 5.1 and above |
SUPPORTED |
|
| Microsoft Edge | SUPPORTED | Microsoft Edge version 83 (released May, 2020) and later is supported. |
|
Internet Explorer |
NOT SUPPORTED |
|
|
Firefox 4 and below |
NOT SUPPORTED |
1-2-1 Video Calls and Breakout Video Meeting - User Requirements
-
Users will need to be using up to date version of their browser
- Users should ensure that they have applications such as Teams and Zoom closed, they could stop the 1-2-1 calls or breakouts launching correctly within the platform
-
Latest versions of Chrome, FireFox, Chromium and Safari 14+ are supported
-
On IOS devices, Safari is the only supported browser
- Older browsers including Internet Explorer are not supported
Smart Sessions
Browsers must support WebGL. Browsers supported by the WebGLRenderer are:
- Firefox 15+,
- Chrome 11+,
- Opera 19+
- Microsoft Edge 83+
If you find that you still have trouble after checking the above then please check here to see if your browser settings are also compatible.
Note: We do not support Internet Explorer or Safari for Smart Sessions